Automating fit-for-purpose analysis

In this month’s meetup we have Marcio Sete coming to the combined Aus / NZ meetups to talk about fit for purpose analysis.

You might have been hearing for years about the importance of clearly understanding who your customers are, their purpose for consuming your services, and their service level expectations.

If you don’t understand that and your service level, you are probably flying blindly.

Think about that; if what success looks like is not clear, explicit and measurable, how can you expect your teams to improve? “If you don’t know where you are going, any road will get you there.” Lewis Carroll

This webinar will explore advanced customer-centric and flow-based metrics and how to automate fit-for-purpose analysis for your teams and services using the data you already have in your existing boards. You can expect lots of new concepts, discussions, and actionable insights.